Policy of the Pharmaceuticals Consultation Service
Philosophy of the Pharmaceuticals Consultation Service
The Pharmaceutical Consultation Service is aware that it has been established as a corporate contact point open to medical consumers (patients and consumers), and responds in good faith to consultations from medical consumers and medical professionals (doctors, dentists, pharmacists, nurses, technicians, and other medical staff, as well as distributors (wholesalers), etc.). In the spirit of patient-participatory medicine, we contribute to better medical care by providing information on ethical drugs (pharmaceuticals) and promoting their proper use and dissemination by ensuring a good relationship of trust between medical consumers and medical professionals.
Charter of Conduct of the Pharmaceuticals Consultation Service
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We will respond promptly and accurately.
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We will respond in a sincere and proactive manner.
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We provide information based on scientific facts and the latest data.
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Respect the consultant's point of view.
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We will strive to learn from the consultant.
Please note that we are unable to respond to inquiries related to medical treatment such as individual diseases and treatments.
The Role and Mission of the Pharmaceuticals Consultation Service
- We will contribute to better medical care by providing prompt and accurate information on our pharmaceutical products to promote and disseminate their proper use.
- We are aware that we are a corporate contact open to medical consumers and medical professionals, and we will respond with sincerity.
- We will respond cautiously, paying sufficient attention to ensuring a good relationship of trust between medical consumers and medical professionals.
- We will properly manage any personal information we obtain.
Because decisions regarding individual diseases and treatment require specialized medical care, the Pharmaceutical Consultation Service cannot respond to inquiries regarding individual medical treatment. Please contact your medical institution (doctor or pharmacist) for consultation regarding treatment.
Total number of inquiries to the Pharmaceuticals Consultation Service of member companies
JPMA Questionnaire on the system and response status of the Pharmaceutical Consultation Service (2024, 2021, 2018)
The Pharmaceutical Consultation Counters of our member companies receive inquiries from these people.
In order to provide information on pharmaceuticals promptly, accurately, and sincerely, the Pharmaceuticals Consultation Offices of our member companies continuously acquire relevant knowledge and receive training in responding to inquiries.
Up-to-date knowledge
- Knowledge of all aspects of medicine and pharmacy
- Knowledge of our products
- Knowledge of diseases
- Knowledge of regulatory/industry rules
- Additional knowledge, including the use of digital tools to search for information
Skills
| Communication skills |
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| Information management skills |
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