Policy of the Pharmaceuticals Consultation Service
Philosophy of the Pharmaceuticals Consultation Service
The Pharmaceuticals Consultation Service is aware that it is a company window open to healthcare consumers (patients and consumers), and responds to consultations from healthcare consumers in good faith, and provides information on pharmaceuticals in the spirit of "patient-participatory medicine," while taking care to ensure a good relationship of trust between healthcare consumers and medical institutions. We contribute to better medical care by promoting and disseminating information on the proper use of pharmaceuticals, while paying attention to ensuring a good relationship of trust between medical consumers and medical institutions.
Please note that we cannot respond to inquiries related to medical treatment of individual diseases or therapies.
Charter of Conduct of the Pharmaceuticals Consultation Service
- We will respond promptly and accurately.
- We will respond in a sincere and proactive manner.
- We provide information based on objective facts and the latest data.
- Respect the customer's point of view.
- We strive to learn from our customers.
Please note that we cannot respond to inquiries related to medical treatment of individual diseases or therapies.
Role and Mission of the Japan Pharmaceutical Manufacturers Association
- We will contribute to better medical care by providing prompt and accurate information on our pharmaceutical products to promote and disseminate their proper use.
- We shall be aware that we are a company that is open to medical consumers (patients) and medical professionals, and we shall respond to inquiries in good faith.
- We will respond carefully to inquiries while paying sufficient attention to ensuring a good relationship of trust between medical consumers and medical professionals.
- We will properly manage the personal information we obtain.
Please note that we cannot respond to inquiries related to medical treatment of individual diseases or therapies.
Total number of inquiries to the Pharmaceuticals Consultation Service of member companies
Drug Informatics (in press)
Our members receive inquiries from the following people.
Our members continuously acquire relevant knowledge and train their staff in order to provide appropriate answers.
Up-to-date knowledge
- Introduction to pharmaceuticals
- Knowledge about the company's products
- Knowledge of diseases
- Knowledge of regulatory/industry rules
- Other knowledge such as familiarity with information tools
Skills
| Communication skills | Listening skills
Questioning Skills Speaking Skills |
|---|---|
| Information management skills | Information Retrieval Skills
Information Gathering Skills Organizing Information |