Policy of the Pharmaceuticals Consultation Service
Philosophy of the Pharmaceuticals Consultation Service
The Pharmaceutical Consultation Service is aware that it has been established as a corporate contact point open to medical consumers (patients and consumers), and responds in good faith to consultations from medical consumers and medical professionals (doctors, dentists, pharmacists, nurses, technicians, and other medical staff, as well as distributors (wholesalers), etc.). In the spirit of patient-participatory medicine, we contribute to better medical care by providing information on ethical drugs (pharmaceuticals) and promoting their proper use and dissemination by ensuring a good relationship of trust between medical consumers and medical professionals.
Charter of Conduct of the Pharmaceuticals Consultation Service
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We will respond promptly and accurately.
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We will respond in a sincere and proactive manner.
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We provide information based on scientific facts and the latest data.
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Respect the consultant's point of view.
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We will strive to learn from the consultant.
Please note that we are unable to respond to inquiries related to medical treatment such as individual diseases and treatments.
The Role and Mission of the Pharmaceuticals Consultation Service
- We will contribute to better medical care by providing prompt and accurate information on our pharmaceutical products to promote and disseminate their proper use.
- We are aware that we are a corporate contact open to medical consumers and medical professionals, and we will respond with sincerity.
- We will respond cautiously, paying sufficient attention to ensuring a good relationship of trust between medical consumers and medical professionals.
- We will properly manage any personal information we obtain.
Because decisions regarding individual diseases and treatment require specialized medical care, the Pharmaceutical Consultation Service cannot respond to inquiries regarding individual medical treatment. Please contact your medical institution (doctor or pharmacist) for consultation regarding treatment.
Total number of inquiries to the Pharmaceuticals Consultation Service of member companies
JPMA Questionnaire on the system and response status of the Pharmaceutical Consultation Service (2024, 2021, 2018)
The Pharmaceutical Consultation Counters of our member companies receive inquiries from these people.
In order to provide information on pharmaceuticals promptly, accurately, and sincerely, the Pharmaceuticals Consultation Offices of our member companies continuously acquire relevant knowledge and receive training in responding to inquiries.
Up-to-date knowledge
- Knowledge of all aspects of medicine and pharmacy
- Knowledge of our products
- Knowledge of diseases
- Knowledge of regulatory/industry rules
- Additional knowledge, including the use of digital tools to search for information
Skills
| Communication skills |
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| Information management skills |
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Guidelines for Medication Consultations
Guidelines for Handling Medication Inquiries (Revised October Reiwa 7 [7th Edition])
Notes on Using These Guidelines
- These guidelines have been prepared primarily for individuals involved in the operations of medication consultation desks at pharmaceutical companies, with the aim of providing general direction and reference principles for handling medication consultations.As each company’s organizational structure, product characteristics, operational procedures, and internal regulations differ, we do not require the uniform application of the content of these guidelines; please use them at your company’s discretion and under your own responsibility.
- These guidelines are reference materials prepared for pharmaceutical companies and do not guarantee specific responses or service levels to healthcare professionals, healthcare consumers, or other users. Since actual responses to inquiries are handled based on each company’s compliance policies, internal regulations, product characteristics, and organizational structure, responses may vary from company to company.These guidelines were prepared based on laws, notifications, guidelines, and related information available at the time of preparation. Please be sure to verify the latest information before using them.
- While every effort has been made to ensure the accuracy of the content in these guidelines, we do not guarantee their completeness, comprehensiveness, or suitability for any specific purpose. Please use these guidelines at your own discretion and responsibility.Please note that we assume no liability whatsoever for any direct, indirect, or incidental damages arising from the use of these guidelines or the inability to use them.
- These guidelines are intended as reference material for companies. Commercial use is not permitted. Please refrain from unauthorized reproduction, republication, sale, modification, or secondary use.
- If you have any comments or suggestions for improvement regarding the content of these guidelines, please contact us via the “ Contact Us ” page so that we may use your feedback as a reference for future revisions.
To Healthcare Consumers
Since professional medical care is required for decisions regarding individual illnesses and treatments, the Medication Consultation Desk cannot answer inquiries regarding specific medical procedures. For consultations regarding treatment, please contact a medical institution (doctor or pharmacist).