Medication Consultation Services (for Healthcare Professionals)
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| Company Name | Website | Product Inquiries |
|---|---|---|
| Asahi Kasei Therapeutics Corporation | https://akp-pharma-digital.com/ | Inquiries https://akp-pharma-digital.com/inquiry Medication Consultation Desk 0120-114-936 Hours: 9:00 AM–5:45 PM (excluding Saturdays, Sundays, holidays, and company holidays) |
| ASKA Pharmaceutical Co. | https://www.aska-pharma.co.jp/medical/index.html | Medication Consultation Desk
Phone: 0120-848-339 Hours: Mon–Fri 9:00 AM–5:30 PM (excluding national holidays and company holidays) |
| Astellas Pharma Inc. | https://amn.astellas.jp/contact | Astellas Pharma Medical Information Center
0120-189-371 Hours: Monday–Friday, 9:00 AM–5:30 PM (excluding national holidays and company holidays) |
| AstraZeneca K.K. | https://med.astrazeneca.co.jp/index.html | Inquiries Top Page https://www.astrazeneca.co.jp/contact-us.html Inquiry Form https://www.astrazeneca.co.jp/contact-us/hcp-form.html Inquiries Regarding AstraZeneca Products (For Healthcare Professionals) Toll-free: 0120-189-115 (9:00 a.m.–5:30 p.m., excluding Saturdays, Sundays, holidays, and company holidays) |
| AbbVie GK | Information Site for Healthcare Professionals A-CONNECT https://a-connect.abbvie.co.jp/?diseaseArea=all |
Medication Consultation Desk 0120-587-874 (Toll-free) Hours: Weekdays 9:00 AM–5:30 PM (excluding national holidays and company holidays) Web Form: https://www.abbviemedinfo.com/ |
| Amgen K.K. | https://www.amgenpro.jp/products | Website: https://www.amgenpro.jp/contact Inquiry Form: https://www.amgenmedinfo.com/s/jp?language=ja Medical Information Center Healthcare Professionals: 0120-790-549 Hours: Weekdays 9:00 AM–5:30 PM (Excluding national holidays and company holidays) |
| Alnylam Japan K. K. | https://www.alnylam.jp/ | Medical Information Center
0120-907-347 (Toll-free) 03-6701-8141 Hours: Weekdays 9:00 AM–5:30 PM (excluding Saturdays, Sundays, and national holidays) |
| Alfresa Pharma Corporation | https://www.alfresa-pharma.co.jp/medical/iyaku/ https://www.neffy.net/ |
Website: https://www.alfresa-pharma.co.jp/ Nefy Dedicated Website: https://www.neffy.net/ Inquiry Form: https://www.alfresa-pharma.co.jp/support/form/ |
| EA Pharma Inc. | https://www.eapharma.co.jp/medical | ■Phone Medication Consultation Desk 0120-917-719 (Toll-free) Hours: 9:00 AM–5:00 PM ■AI Chatbot https://eapharma-aichatbot-c.ai-q.biz/HQblgxuh3dTtR8MrOCkh/contact/categories https://asp.eapharma.co.jp/question/toiawase.asp |
| Viatris Pharmaceuticals Japan G.K. | https://www.viatris-e-channel.com/ | Contact Us https://www.viatris-e-channel.com/contact/ |
| Eisai Co., Ltd. | https://medical.eisai.jp/ | Contact Form (For Healthcare Professionals) https://inquiry.eisai.co.jp/webapp/form/17713_hfab_2/index.do Product Q&A https://faq-medical.eisai.jp/?site_domain=faq Request Patient Education Materials https://medical.eisai.jp/support/prescribe/order-form Eisai hhc Hotline Toll-free: 0120-419-497 Hours: Weekdays 9:00 AM–6:00 PM (Saturdays, Sundays, and holidays: 9:00 AM–5:00 PM) |
| MSD K.K. | https://www.msdconnect.jp/ | Inquiries Regarding MSD Products https://www.msdconnect.jp/contactus/ Inquiry Form (For Healthcare Professionals) https://www.msdconnect.jp/contactus/contact-hcp-form/ |
| OTSUKA PHARMACEUTICAL Co., Ltd. | https://www.otsuka-elibrary.jp/ | Product Information: https://www.otsuka-elibrary.jp/product/ Inquiry Form: https://www.otsuka-elibrary.jp/library/contact/ Pharmaceutical Information Center 0120-189-840 Hours: 9:00 AM – 5:00 PM (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| ONO PHARMACEUTICAL CO., LTD. | https://www.ono-pharma.com/ja | Medication Consultation Desk Inquiry Form: https://www.ono-pharma.com/ja/contact-form-002.html 0120-626-190 (Toll-free) Business Hours: Weekdays 9:00 AM–5:30 PM (Excluding national holidays and company holidays) |
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| Company Name | Website | Product Inquiries |
|---|---|---|
| KAKEN PHARMACEUTICAL CO., LTD. | https://medical-pro.kaken.co.jp/index.html | Inquiry Form: https://medical-pro.kaken.co.jp/contact/index.html Digital MR Inquiry Form: https://medical-pro.kaken.co.jp/contact/contact-dmr.html Pharmaceutical Information Service Office 0120-519-874 (Toll-free) Hours: Weekdays 9:00 AM–5:00 PM (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| KISSEI PHARMACEUTICAL CO., LTD. | https://med.kissei.co.jp/ | Medication Consultation Center
0120-007-622 (Toll-free) Hours: Weekdays 9:00 AM–5:40 PM (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| KYOTO PHARMACEUTICAL INDUSTRIES, LTD. | https://www.kyoto-pharm.co.jp/products/prescription.html | Customer Service Desk
TEL: 075-812-2246 (9:00 AM–5:00 PM, excluding Saturdays, Sundays, national holidays, and company holidays) |
| KYORIN Pharmaceutical Co.,Ltd. | https://www.kyorin-pharm.co.jp/prodinfo/ | Website https://www.kyorin-pharm.co.jp/contact/ Medication Information Center Phone 0120-409-341 Hours: 9:00 AM–5:30 PM (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| Kyowa Kirin Co., Ltd. | https://medical.kyowakirin.co.jp/ | Medication Consultation Hotline: 0120-850-150 Hours: 9:00 a.m. to 5:00 p.m. (excluding Saturdays, Sundays, national holidays, and company holidays) Website: https://www.kyowakirin.co.jp/index.html Website for Healthcare Professionals: https://medical.kyowakirin.co.jp/index.html |
| GlaxoSmithKline K.K. | https://gskpro.com/ja-jp/contact-us/ | Medical Information
0120-561-007 Hours: 9:00 AM–5:45 PM (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| Kracie Pharmaceutical Co., Ltd. | https://www.kampoyubi.jp/ | 〈Literature Requests〉
Kracie,Ltd., Pharmaceutical and Academic Affairs Division 3-20-20 Kaigan, Minato-ku, Tokyo 108-8080 TEL 03 (5446) 3352 FAX 03 (5446) 3371 〈Product Information Inquiries〉 Kracie,Ltd. Customer Service Center 3-20-20 Kaigan, Minato-ku, Tokyo 108-8080 TEL 03 (5446) 3334 FAX 03 (5446) 3374 <Hours> 10:00 a.m. – 5:00 p.m. (excluding Saturdays, Sundays, national holidays, and company holidays) |
| KM Biologics K.K. | https://www.kmbiologics.com/medical/ | Medication Consultation Desk
0120-345-724 Hours: 9:00 AM–5:00 PM (excluding Saturdays, Sundays, holidays, and company holidays) |
| Kowa Company, Ltd. | https://medical.kowa.co.jp/medical/ | Medication Consultation Center
0120-508-514 (Toll-free) Hours: Mon–Fri: 9:00 AM–5:00 PM *Excluding Saturdays, Sundays, national holidays, and company holidays such as summer and year-end/New Year breaks |
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| Company Name | Website | Product Inquiries |
|---|---|---|
| Sanofi K.K. | https://www.sanofimedicalinformation.com/s/?language=ja&CN=JP | https://www.sanofi.co.jp/ja/contact |
| Santen PHARMACEUTICAL CO., LTD. | https://www.santen.co.jp/medical-channel/ | (URL) Website: https://www.santen.com/ja/contact (Phone) Product Information Center 0120-921-839 (Toll-free) Hours: Weekdays 9:00 AM–5:00 PM (Excluding Saturdays, Sundays, and holidays) |
| SANWA KAGAKU KENKYUSHO CO., LTD. | https://med.skk-net.com | Contact Center
0120-19-8130 (Toll-free) Hours: Monday–Friday, 9:00 AM–5:00 PM (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| JCR Pharma Co. | https://www.jcrpharm.co.jp/medical/ | (1) Pages regarding product descriptions and operation Q&A https://jcrgh.com/heisya/ “Growject Customer Support” 0800-888-4001 (Toll-Free) Live Operator Support: 9:00 AM – 10:00 PM (excluding Saturdays, Sundays, national holidays, and company holidays) Voicemail Service: 10:00 PM – 9:00 AM (We will contact you on the next business day) →Starting Saturday, August 1, 2026, the operating hours for the Growject Customer Support Center will change. Live Support: 7:00 AM – 1:00 AM (Open year-round) We will be expanding the operating hours of the support center. (2) Other: “Inquiries Regarding Our Products” 0800-100-8100 (Toll-free) (Weekdays 9:00 AM–6:00 PM, excluding Saturdays, Sundays, national holidays, and company holidays) |
| SHIONOGI & CO., LTD. | https://www.shionogi.com/jp/ja/ | Website: https://med.shionogi.co.jp/ Medical Information Center 0120-956-734 (Toll-free) Hours: Weekdays 9:00 AM–5:00 PM (excluding Saturdays, Sundays, national holidays, and company holidays) |
| Sumitomo Pharma CO., LTD. | Site for Healthcare Professionals https://sumitomo-pharma.jp/ |
Product Inquiries https://sumitomo-pharma.jp/inquiry_production/ |
| SEIKAGAKU CORPORATION | https://www.seikagaku.co.jp/ja/medical.html | Contact Form: https://reg18.smp.ne.jp/regist/is?SMPFORM=qjr-lapdsj-badc3eb63b969139af420f2569688ee3&inqCategory=1 |
| ZERIA PHARMACEUTICAL CO., LTD. | https://medical.zeria.co.jp/index.html | Customer Service Center
(03) 3661-0277 Hours: 9:00 a.m. to 5:50 p.m. (excluding Saturdays, Sundays, holidays, and company holidays) |
| SENJU PHARMACEUTICAL CO., LTD. | https://www.senju.co.jp/ | Customer Information
0120-078-552 Hours: 9:00 AM–5:30 PM (Excluding Saturdays, Sundays, and holidays) |
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| Company Name | Website | Product Inquiries |
|---|---|---|
| DAIICHI SANKYO CO., LTD. | https://www.medicalcommunity.jp/inquiry | Product Information Center
0120-189-132 For cancer and medical narcotics only 0120-065-132 Hours: 9:00–17:30 (Excluding Saturdays, Sundays, national holidays, and Product Information Center holidays) |
| TAISHO PHARMACEUTICAL CO., LTD. | https://medical.taisho.co.jp/medical/ | Inquiries https://medical.taisho.co.jp/medical/contact/ Inquiry Form https://medical.taisho.co.jp/medical/contact_confirm Medical Information Center 0120-591-818 Hours: 9:00 a.m. to 5:30 p.m. (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| TAIHO PHARMACEUTICAL CO., LTD. | Site for Healthcare Professionals https://www.taiho.co.jp/confirmation.html?returnurl=medical/ |
Inquiries https://www.taiho.co.jp/contact/ |
| TAKEDA PHARMACEUTICAL COMPANY LIMITED | Takeda Medical Site https://www.takedamed.com/ |
■Medication Consultation Desk 0120-566-587 (Toll-free) Hours: 9:00 a.m. – 5:30 p.m. Excluding Saturdays, Sundays, holidays, and other company holidays ■DI-bot (Chatbot) https://www.takedamed.com/dibot ■Takeda Connect (Inquiry Form) https://www.takedamed.com *Please click the “Takeda Connect” icon displayed in the lower right corner of the TMS screen *Requires registration as a Takeda Medical site member |
| Tanabe Pharma Corporation | https://medical.tanabe-pharma.com | Medication Consultation Center Toll-free: 0120-753-280 Hours: 9:00 AM–5:30 PM (excluding Saturdays, Sundays, and company holidays) Inquiry Form URL: https://medical.tanabe-pharma.com/inquiry/medicine |
| CHUGAI PHARMACEUTICAL CO., LTD. | https://www.chugai-pharm.co.jp/hcpro/ | (URL) Website: https://www.chugai-pharm.co.jp/rule/contact/ Inquiry Form: https://chugai-pharm.jp/inquiry/product-material/ (Phone) 0120-189-706 (Toll-free) Phone Hours: 9:00 AM – 5:30 PM (excluding Saturdays, Sundays, national holidays, and company holidays) *We conduct a brief survey after your call. |
| TSUMURA & Co. | https://medical.tsumura.co.jp/ | Tsumura Customer Service Center 0120-329-970 (Toll-Free) Hours: Weekdays 9:00 AM–5:30 PM (Excluding national holidays and company holidays) Inquiry Form URL: https://www.tsumura.co.jp/qa/q_iyaku_ini_c.html |
| TEIKOKU SEIYAKU CO., LTD. | https://www.teikoku.co.jp/med_database/ | (URL) Inquiry Form: https://www.teikoku.co.jp/med_database/contact (Phone) Product Information Office 0120-189-567 (Toll-free) Hours: Weekdays 9:00 AM–5:30 PM (excluding national holidays and company holidays) |
| TEIJIN PHARMA Limited | https://medical.teijin-pharma.co.jp/index.html | Medical Information Group Web Form: https://medical.teijin-pharma.co.jp/contact.html Phone: 0120-189-315 (Hours: Weekdays 9:00 AM–5:00 PM / Excluding company holidays) |
| TOA EIYO LTD. | https://med.toaeiyo.co.jp/ | Medication Consultation Desk 0120-387-999 Hours: 9:00 AM – 5:00 PM (Excluding Saturdays, Sundays, national holidays, and company holidays) Inquiry Form: https://www.toaeiyo.co.jp/contact/index.html |
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| Company Name | Website | Product Inquiries |
|---|---|---|
| NIPPON KAYAKU CO., LTD. | https://mink.nipponkayaku.co.jp/ | Website: https://mink.nipponkayaku.co.jp/ Inquiry Form: https://mink.nipponkayaku.co.jp/contact/ Pharmaceutical Information Center 0120-505-282 (Toll-free) Hours: 9:00 a.m.–5:30 p.m. (excluding Saturdays, Sundays, national holidays, and company holidays) |
| NIPPON CHEMIPHAR CO., LTD. | https://www.nc-medical.com/ | Inquiry Form: https://www.chemiphar.co.jp/contact_us/form.php Medication Consultation Desk 0120-47-9321 Hours: 9:00–17:30 (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| NIPPON SHINYAKU Co., Ltd. | https://www.nippon-shinyaku.co.jp/inquiry/ | Inquiries Regarding Prescription Medications For Healthcare Professionals: 0120-321-372 (Toll-free), 075-321-9064 (Mobile/IP phones) Hours: Weekdays 9:00 AM–5:00 PM (excluding national holidays and company holidays) Inquiry Form For Healthcare Professionals: https://www.nippon-shinyaku.co.jp/inquiry/medical_input.php?form=medical_professional_drug |
| NIPPON BOEHRINGER INGELHEIM CO. | https://www.bij-kusuri.jp/ | DI Center
TEL: 0120-189-779 Hours: 9:00 AM–6:00 PM (Excluding Saturdays, Sundays, national holidays, and company holidays) |
| ELI LILLY JAPAN K.K. | https://medical.lilly.com/jp | Eli Lilly Japan Website for Healthcare Professionals: https://medical.lilly.com/jp Contact: https://medical.lilly.com/jp/contact |
| NIPPON ZOKI PHARMACEUTICAL CO., LTD. | https://www.nippon-zoki.co.jp/medical/ | Medication Consultation Hotline
0120-630-093 Hours: 9:00 AM–5:00 PM (excluding Saturdays, Sundays, national holidays, and company holidays) |
| NOVARTIS PHARMA K.K. | https://www.pro.novartis.com/jp-ja/ | Website https://www.novartis.com/jp-ja/ Contact Form https://www.novartis.com/jp-ja/contact/novartis-direct/novartis-direct-hcp Novartis Direct Phone Number: 0120-003-293 (Toll-free) Hours: Mon–Fri 9:00 AM–5:30 PM (excluding national holidays and company holidays) |
| NOVO NORDISK PHARMA LTD. | https://pro.novonordisk.co.jp/?cid=inref-6446175247&profession=other | Website: https://www.novonordisk.co.jp/contact-us/contact-us/contact-us.html Contact Form: https://www.novonordisk.co.jp/contact-us/contact-us/contact-us/contact-form.html |
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| Company Name | Website | Product Inquiries |
|---|---|---|
| BAYER YAKUHIN, LTD. | Company Homepage: https://www.pharma.bayer.jp/ja/ Our Portal Site for Healthcare Professionals: https://pharma-navi.bayer.jp/ |
Contact Information for Our Pharmaceuticals: https://www.pharma.bayer.jp/ja/contact#contactA Contact Form: https://www.pharma.bayer.jp/ja/input Phone Numbers and Other Information: BAYER YAKUHIN, LTD. Contact Center 0120-106-398 If you cannot use the toll-free number: 06-6133-7555 Hours: 9:00 AM–5:30 PM (excluding Saturdays, Sundays, national holidays, and company holidays) |
| Biogen Japan Ltd. | https://www.biogen.co.jp/ | Medication Consultation Desk
0120-560-086 (Toll-free) 9:00 AM – 5:00 PM (Monday through Friday, excluding public holidays and company holidays) |
| RESEARCH FOUNDATION FOR MICROBIAL DISEASES OF OSAKA UNIVERSITY | https://www.biken.or.jp/medical/ | Inquiries https://www.biken.or.jp/contact/ |
| Hisamitsu Pharmaceutical Co.,Inc. | https://www.hisamitsu.co.jp/ | TEL. 0120-133250 |
| PFIZER JAPAN INC. | Pfizer Medical Information Product Information Site: https://www.pfizermedicalinformation.jp |
Inquiries regarding prescription drugs (medications dispensed by hospitals, medical offices, and clinics) Hours: Weekdays 9:00 AM–5:30 PM (excluding weekends, holidays, and company holidays) https://www.pfizer.co.jp/pfizer/contact Please note that inquiries submitted via the contact form are reviewed on weekdays from 9:00 AM to 4:00 PM (excluding weekends, holidays, and company holidays). |
| Fuji Pharma Co., Ltd. | https://www.fuji-pharma.jp/confirm/index/home | Inquiry Forms: https://www.fujipharma.jp/inquiry/form.php?id=product1 Medication Consultation Desk Phone: 0120-956-792 Hours: 9:00 a.m. to 5:00 p.m. (Excluding Saturdays, Sundays, national holidays, and other company holidays) |
| FUJIFILM Toyama Chemical Co., Ltd. | https://hc.fujifilm.com/fftc/ja | Product Information Center Phone: 0120-502-620 (Toll-free) Hours: 9:00 AM–5:00 PM (excluding Saturdays, Sundays, national holidays, and company holidays) Inquiry Form https://www.fujifilm.com/fftc/ja/form/FFTC-Products |
| FUJIMOTO PHARMACEUTICAL CORP. | https://www.fujimoto-pharm.co.jp/iyakuhin | Contact Us https://www.fujimoto-pharm.co.jp/contact-point |
| FUSO PHARMACEUTICAL INDUSTRIES, LTD. | https://www.fuso-pharm.co.jp/med/ | Research and Development Center, Academic Affairs Office
TEL 06-6964-2763 FAX 06-6964-2706 Hours: 9:00 AM – 5:30 PM (Excluding Saturdays, Sundays, and holidays) |
| Bristol-Myers Squibb K.K. | https://www.bmshealthcare.jp/ | Medication Consultation Desk (Medical Information Group)
0120-093-507 (Toll-free) (Weekdays 9:00 AM–5:30 PM / Excluding Saturdays, Sundays, national holidays, and company holidays) |
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| Company Name | Website | Product Inquiries |
|---|---|---|
| MARUISHI PHARMACEUTICAL CO. | https://www.maruishi-pharm.co.jp/medical/ | Contact: https://www.maruishi-pharm.co.jp/medical/contact/ |
| MARUHO CO., LTD. | https://www.maruho.co.jp/medical/index.html | https://www.maruho.co.jp/contact/index.php?action_Contact_Medprd=true |
| Meiji Seika Pharma Co., Ltd. | Meiji Seika Pharma Co., Ltd. Official Website https://www.meiji-seika-pharma.co.jp/ Meiji Seika Pharma Co., Ltd. Website for Healthcare Professionals https://meiji-medical-net.com/ |
Contact Us https://www.meiji-seika-pharma.co.jp/inquiry/ Medication Consultation Desk 0120-093-396 (Toll-free) or 03-3273-3539 Weekdays 9:00 AM–5:00 PM (excluding Saturdays, Sundays, national holidays, and company holidays) |
| Merck Biopharma Co., Ltd. | https://www.hcpmrkjp.com/ | Inquiry Form: https://www.hcpmrkjp.com/contact/ Medical Information: 0120-870-088 Hours: Weekdays 9:00 AM–5:00 PM (excluding public holidays and company holidays) |
| MOCHIDA PHARMACEUTICAL CO. | https://med.mochida.co.jp/ Mochida Pharmaceutical Website for Healthcare Professionals “Home Page” |
Mochida Pharmaceutical Website for Healthcare Professionals “Contact Us”: https://med.mochida.co.jp/inquiry.html |
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| Company Name | Website | Product Inquiries |
|---|---|---|
| JANSSEN PHARMACEUTICAL K.K. | https://www.janssenpro.jp/ (Site for Healthcare Professionals) |
■For Healthcare Professionals
[Johnson & Johnson Medical Information Center] Phone: 0120-183-275 Hours: 9:00 AM–5:00 PM (excluding Saturdays, Sundays, national holidays, and company holidays) |
| UCB JAPAN CO., LTD. | https://hcp.ucbcares.jp/ | UCB Cares Contact Center Phone: 0120-093-189 Hours: 9:00 AM–5:30 PM (excluding Saturdays, Sundays, national holidays, and company holidays) Inquiries: https://www.ucbjapan.com/contact |
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| Company Name | Website | Product Inquiries |
|---|---|---|
| wakamoto pharmaceutical co. | https://www.wakamoto-pharm.co.jp/medical/ | Website: https://www.wakamoto-pharm.co.jp/ Contact Form: https://www.wakamoto-pharm.co.jp/contact/ Phone: <Medical Information (For Healthcare Professionals)> Phone Number: 03-3279-0379 Hours: 9:00 AM–12:00 PM, 1:00 PM–5:00 PM (Excluding Saturdays, Sundays, national holidays, and company-designated holidays) |